Return Policy

We are committed to ensuring your satisfaction with the Silk Air Styler. If you have any questions or need tips and instructions to maximize your experience, please don't hesitate to reach out to us at info@silk-airstyler.com.

1) General

We offer a 30-day return policy, allowing you 30 days from the date you receive your item to request a return. To initiate the return process, please contact us at info@silk-airstyler.com.

We will provide you with detailed return instructions, including the correct return address. Please be aware that returns are the customer’s responsibility, and we cannot supply prepaid shipping labels.

2) Damages and Issues

We recommend inspecting your order upon arrival. If you find that your item is defective, damaged, or if you received the wrong product, please contact us immediately. This will allow us to assess the issue and rectify it.

3) Exceptions / Non-Returnable Items

Please note that we cannot accept returns on sale items. Items purchased at a discounted price or on sale are final and are not eligible for return.

4) Delivery Delays & Gift Orders

We do not provide refunds for orders that do not arrive by a certain date for events or special occasions. For more information, please refer to our shipping policy.

5) Refunds

Once we receive and inspect your return (which may take up to 7 days), we will notify you regarding the approval of your refund. If approved, the refund will be processed automatically back to your original payment method.

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By placing an order on this website, you agree to the terms outlined above. These terms are designed to ensure that both parties have a clear understanding and agreement regarding the arrangement, providing mutual protection and setting expectations for our services.